Last updated: 2 August 2026
This Privacy Policy explains how Ali Saad, ABN 29 716 299 765, trading as Orélinia (“Orélinia”, “we”, “us” or “our”) collects, holds, uses, discloses and protects personal information.
It applies when you:
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to our activities. Where the small-business exemption or another exemption applies, we nevertheless seek to handle personal information consistently with the principles described in this Policy.
This Privacy Policy is a notice about our information-handling practices. It is not a contract and does not replace any collection notice, quotation, booking agreement or Terms and Conditions that applies to a particular interaction.
The personal information we collect depends on how you interact with us and what is reasonably necessary for the relevant event or business purpose.
This may include:
This may include:
This may include:
Card payments are processed by third-party payment providers. Orélinia does not intentionally store complete payment-card numbers or card security codes.
This may include:
We may collect photographs or video of a site, hired equipment, completed installations and event work. Our Terms and Conditions explain how installation and portfolio images may be used and how a Client may object before the event.
We do not intentionally use identifiable close-up images of guests or children for marketing without appropriate permission.
When you use our website or digital services, we or our service providers may collect:
Event planning may occasionally require limited sensitive information, such as allergy, dietary, disability, accessibility, health or safety information. We collect sensitive information only where it is reasonably necessary and where you consent or another lawful basis applies.
Do not provide sensitive information that is not necessary for the event or requested by the responsible service provider.
We may collect personal information:
If you provide personal information about another person, you must be authorised to provide it and, where required, make that person aware of this Policy.
Where lawful and practicable, you may deal with us anonymously or using a pseudonym. This will generally not be practicable where we need to prepare a personalised quotation, verify authority, take payment, access a site or deliver an event.
We may collect, hold, use and disclose personal information to:
We may also use information for a related purpose that you would reasonably expect, where you consent, or where otherwise permitted or required by law.
You may choose not to provide personal information. However, if required information is not provided, we may be unable to prepare an accurate quotation, confirm a booking, process payment, assess the site, coordinate providers or safely deliver the requested services.
Our website may use cookies, pixels, tags and similar technologies for:
These technologies may include Google Analytics and Meta Pixel where enabled on our website. The providers of these technologies may collect information directly from your browser and handle it under their own privacy policies.
You can manage cookies through any consent controls made available on our website and through your browser settings. Blocking some cookies may affect website functionality. Advertising preferences may also be managed through the relevant platform’s settings.
Where tracking information amounts to personal information, we handle it in accordance with this Policy and applicable law.
We may send marketing by email, SMS, WhatsApp or another electronic channel only where we have the required consent or another lawful basis.
Marketing communications will identify Orélinia and provide a clear way to unsubscribe where required. You may withdraw consent or opt out at any time by:
We will process an electronic-marketing unsubscribe request within the period required by law. Opting out of marketing does not prevent us from sending non-promotional messages needed to administer an existing enquiry, booking, payment, safety matter or legal obligation.
We do not sell or rent personal information. We do not provide Client contact details to independent business partners for their own direct marketing unless the individual has consented or the disclosure is otherwise permitted by law.
We may disclose personal information only where reasonably required for the purposes described in this Policy, including to:
Independent business partners remain separate businesses. The accepted proposal should identify the provider responsible for each partner-delivered service and whether the Client contracts with Orélinia or directly with that provider.
Where a Client contracts directly with an independent provider, that provider handles personal information under its own privacy practices. Orélinia discloses only the information reasonably required for the approved coordination or service purpose.
Some service providers, cloud platforms, communications systems, analytics providers or authorised support personnel may store, process or access personal information outside Australia.
Likely locations may include Australia, Türkiye and the United States. Information may also be processed in other countries used by a provider’s infrastructure or subcontractors. Because global cloud and communications providers may change their processing locations, it may not be practicable to identify every country in advance.
Where the Australian Privacy Principles apply to an overseas disclosure, we take reasonable steps required by law before disclosing personal information to an overseas recipient.
We take reasonable technical, physical and organisational steps appropriate to the nature of the information we hold. These may include:
No internet transmission or storage system is completely secure. We cannot guarantee absolute security.
If a data breach occurs, we will assess and respond to it. Where the Notifiable Data Breaches scheme applies and the legal threshold is met, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
We retain personal information only for as long as reasonably required to:
Most business and tax records are generally retained for at least five years, although some records may need to be kept for a longer period.
When personal information is no longer required and no law, court order or legitimate permitted purpose requires its retention, we take reasonable steps to destroy it securely or de-identify it. Copies held in backups may remain until they are overwritten or securely removed through the relevant retention cycle.
You may contact us to:
We may need to verify your identity before acting on a request. We will use the minimum information reasonably necessary for verification.
We will respond within a reasonable period, ordinarily within 30 calendar days. Access or correction may be refused where permitted by law. If we refuse a request, we will provide written reasons and available complaint options where required.
Australian privacy law does not create an unrestricted right to deletion. We may retain information where required for tax, accounting, insurance, contractual, dispute, safety or other lawful purposes.
To make a privacy complaint, contact us using the details in section 17 and include:
We will acknowledge and investigate the complaint and aim to provide a response within 30 calendar days. If additional time is reasonably required, we will explain the reason for the delay.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.
Our services may involve family events or events attended by children. We do not knowingly request personal information directly from a child where it would be more appropriate to deal with a parent, guardian or authorised adult.
Information about a child should be provided only by a parent, guardian or person authorised to provide it, and only where reasonably necessary for the event.
If you believe that personal information about a child has been provided without appropriate authority, contact us so that we can assess and address the matter.
Our website and communications may link to external websites or social-media platforms. Those services operate under their own terms and privacy policies. Orélinia is not responsible for the privacy practices of an external service that it does not control.
Information submitted through a social-media platform may be accessible to that platform before it reaches Orélinia. Review the platform’s privacy settings and policy before providing personal information.
Orélinia may use calculators, quote builders, workflows or software-assisted tools to organise information and prepare estimates. These tools support staff and operational processes.
Orélinia does not currently arrange for a computer program to make decisions using personal information where those decisions could reasonably be expected to significantly affect an individual’s rights or interests without appropriate human involvement.
For privacy enquiries, access or correction requests, marketing opt-outs or complaints, contact:
Privacy Officer
Orélinia Event Hire
Ali Saad, ABN 29 716 299 765
Email: info@orelinia.com.au
Phone/WhatsApp: +61 450 015 069
Location: Sydney, New South Wales, Australia
We may update this Privacy Policy when our services, systems, providers or legal obligations change.
The current version will be published on our website with a revised “Last updated” date. A later version applies from its stated update date and does not retrospectively alter how an earlier matter was handled.
This document is a commercially structured draft and not legal advice. It should be reviewed by a qualified Australian privacy or commercial lawyer before being published as Orélinia’s final legal policy.
