Updated 7 September 2026
These updated payment and bond terms apply to new quotations and bookings from 7 September 2026. Existing confirmed bookings remain under their previously agreed terms unless both parties approve a change in writing.
These Terms and Conditions govern services supplied by Ali Saad, ABN 29 716 299 765, trading as Orélinia (“Orélinia”, “we”, “us” or “our”).
The “Client” means the individual, business or organisation identified in the accepted quotation, proposal, booking confirmation or invoice.
In these Terms:
The Agreement consists of:
A later written variation approved by both parties takes priority only to the extent of an inconsistency.
Advertising, preliminary discussions, estimates, reference images and verbal statements do not form part of the Agreement unless expressly included in writing.
The version of these Terms supplied or linked when the Client accepts the booking applies to that booking. Later website updates do not retrospectively change an existing Agreement unless both parties approve the change in writing.
The Client accepts the Agreement by:
The Client confirms that:
Quotations remain valid for seven calendar days unless another period is stated.
Unless expressly stated otherwise, prices:
Planning fees, management fees, equipment hire, production costs, external provider costs, coordination fees, delivery, installation, pack-down and other charges will be identified separately where applicable.
A preliminary estimate, allowance or provisional budget is not a fixed price unless expressly identified as fixed.
The refundable security bond is separate from the Contract Price and is not included when calculating the Booking Deposit.
Each quotation and invoice will identify the Contract Price, required Booking Deposit or immediate full payment, package payments already received where applicable, remaining package balance, applicable refundable bond, and the relevant payment deadlines. Only the bond amount applying to the booking will be shown.
Any exception to the deposit, bond or payment deadline requires written approval from Orélinia management and must be recorded in the booking documents. A change to an existing Agreement also requires the Client’s written agreement.
A 50% deposit of the total package price, including GST, is required to secure your booking date, equipment and Services. If the booking is made on or after the applicable final-payment deadline in clause 7, immediate full payment may be required instead, as set out below.
Your booking is confirmed only once the required payment has cleared. Accepting a quotation or these Terms does not itself reserve the booking before payment clears.
The Booking Deposit forms part of the Contract Price. The refundable security bond is charged separately and is excluded from the 50% deposit calculation.
The remaining 50% package balance and applicable refundable security bond must be paid by the deadline applying to the Contract Price under clause 7, subject to approved variations and the confirmed bond-authorisation alternative in clause 9.
If a booking is made on or after its applicable final-payment deadline, the full package price and applicable refundable bond are due immediately. A deposit-only payment will not secure the booking. For Contract Prices above $10,000, Orélinia management will determine the payment schedule and any immediate full-payment requirement in writing. The confirmed bond-authorisation alternative in clause 9 applies only where expressly agreed for the booking.
The Booking Deposit is payable by the deadline stated in the quotation or invoice. There are no fixed deposit tiers or minimum deposit amounts.
The deposit is calculated to the nearest cent, without rounding to a whole-dollar, $50 or $100 increment. If the Contract Price cannot be divided equally into two cent amounts, the deposit is rounded up to the next whole cent and the remaining balance is calculated by subtracting the deposit from the Contract Price.
Once the required payment clears, Orélinia may:
The Booking Deposit is an advance payment toward the Contract Price. It is not automatically forfeited in full if the Client cancels. Any amount retained will be calculated under clause 10 and limited to completed work, committed costs and reasonable net loss, subject to applicable law.
The remaining package balance must be paid as cleared funds by the deadline applying to the total Contract Price. The applicable refundable security bond is payable by the same deadline, subject to the confirmed card-authorisation alternative in clause 9.
Payment deadlines are calculated from the scheduled setup date and time, not the celebration or function date.
The following final-payment tiers apply:
The applicable tier is determined using the total Contract Price, including GST and excluding the refundable security bond. It is not determined by the remaining balance after the Booking Deposit or another package payment. A Contract Price of exactly $3,500 falls within the seven-day tier, and a Contract Price of exactly $10,000 falls within the 14-day tier.
For bookings with a Contract Price up to and including $10,000, if the booking is made on or after its applicable final-payment deadline, the full Contract Price and applicable refundable bond are payable immediately to secure the booking. For bookings above $10,000, the payment schedule and any immediate full-payment requirement will be determined by Orélinia management and confirmed in writing.
Where full payment is required immediately, a deposit-only payment will not secure the booking. Any package payments already received will be credited against the Contract Price; the same amount will not be charged twice.
The final invoice must include approved variations, additional Services and other agreed charges that have become payable. Costs already included in the Contract Price must not be added again. Charges approved after the final payment deadline are payable as stated in the written variation and before the additional work proceeds, subject to clause 12.
The bond is collected with the final balance, or immediately where full payment is required, unless the card-authorisation alternative in clause 9 has been activated and expressly confirmed for the booking. That alternative does not change the package payment deadline.
If payment is not received by the applicable deadline, Orélinia may suspend planning, procurement, preparation, delivery or installation and withhold mobilisation until overdue amounts have cleared. Orélinia will notify the Client of the overdue payment and any suspension.
Suspension does not extend the Event Date or remove costs already incurred. Any termination and resulting financial account remain subject to clauses 34 and 36.
Package payments received may be allocated to:
The refundable security bond is recorded separately. It must not be allocated as a package payment, Booking Deposit or general payment of overdue invoices. Bond deductions are governed only by clause 9.
Payments made directly to an independent Business Partner are governed by the Client’s agreement with that provider.
One refundable security bond applies to each booking, based on the following tiers:
Only the highest applicable bond is charged. Bond amounts are not added together.
The quotation and invoice will state the exact bond amount applicable to the hired equipment and agreed setup.
The bond is separate from the Contract Price and the 50% Booking Deposit. It does not reduce the remaining package balance. The applicable amount must be disclosed before the Client accepts the booking. Any later change requires a written variation approved by both parties.
Collection and refund
Until the card-authorisation alternative below is activated and confirmed for the booking, the bond is charged as a separate invoice line and collected under clause 7.
The bond may be applied only to reasonable, documented costs for which the Client is responsible under the Agreement, including:
No deduction will be made for fair wear and tear, pre-existing defects or loss or damage to the extent caused by Orélinia.
Orélinia will refund the bond, less any properly supported deductions, within seven business days after equipment collection and inspection. Each deduction must have management approval and be supported by evidence and an itemised explanation provided to the Client. If no deduction applies, the full bond will be refunded. The remaining bond after deductions will be refunded within the same timeframe.
The Client may raise a disputed deduction under clause 37. The bond does not limit responsibility for reasonable, documented costs exceeding it, but any additional recovery remains subject to the Agreement and applicable law.
Future card-authorisation alternative
A Stripe card-authorisation hold may replace payment of the bond only after Orélinia has completed, tested and approved the integration and confirmed this method and its deadline in writing for the booking. Until then, the paid-bond procedure above applies.
Where this alternative is confirmed:
Card details must never be requested or sent through WhatsApp or ordinary messaging channels. Clients must enter their card details only through the secure payment or authorisation page.
The Client must submit a cancellation in writing.
Following cancellation, Orélinia may retain or recover amounts reasonably attributable to:
When calculating the cancellation amount, Orélinia will consider costs avoided, amounts recovered and whether reserved resources were reasonably rebooked.
Orélinia will provide a reasonable cancellation calculation. Any balance due to the Client will be refunded after the calculation is completed.
A change of mind, reduced guest count, selection of another provider or decision not to use confirmed Services does not automatically create a right to a full refund.
Nothing in this clause removes any right or remedy that cannot legally be excluded.
A requested Event Date change is treated as a cancellation unless Orélinia approves a transfer in writing.
If a transfer is approved:
If no mutually acceptable replacement date is available, the cancellation calculation under clause 10 will apply.
All changes must be requested and approved in writing.
Reducing guest numbers, quantities or event scope does not automatically reduce the Contract Price after equipment, labour, materials or external providers have been committed.
If an approved variation increases the Contract Price before the final payment deadline, the Client must pay any amount needed to bring package payments received to 50% of the revised Contract Price before the additional scope is confirmed or work proceeds. Package payments already received are credited in full, and the bond is excluded from this calculation.
If a variation is approved on or after the applicable final-payment deadline, its full outstanding amount is payable before the additional work proceeds, except for reasonable emergency action expressly allowed by this clause. Approved reductions, credits and any bond adjustment must be recorded in the written variation and reflected in the updated balance.
Additional Services are:
Orélinia will not materially increase the Contract Price without the Client’s approval.
If an external provider price changes before confirmation, the Client may approve the revised price, select an alternative, reduce the affected scope or cancel that unconfirmed component.
Reasonable urgent action may be taken without prior approval where necessary to protect people, property or Event continuity and prior approval is not practicable.
Orélinia provides complete event planning, production and management only to the extent expressly stated in the accepted proposal.
The scope may include:
Descriptions such as “full-service event”, “complete event management” or “whole-event management” do not include:
The Client must appoint an authorised decision-maker.
The authorised decision-maker must provide:
These must be provided by the deadlines stated in the event plan.
Late instructions, incomplete information, expanded scope or delayed approvals may affect:
Orélinia will not knowingly exceed an approved fixed budget without written approval, except for reasonable emergency action under clause 12.
Orélinia may coordinate independent Business Partners and specialist suppliers for:
These providers are independent businesses. They are not owned, employed or operated by Orélinia.
The accepted proposal must identify, where applicable:
No external provider service is confirmed until its scope, price, availability, contracting arrangement and required payment have been approved.
Where Orélinia contracts an external provider as part of the Agreement, Orélinia remains responsible to the Client for the Services included in Orélinia’s Agreement, subject to applicable law.
Where the Client contracts directly with an external provider:
Orélinia is not responsible for representations, price changes or commitments made directly between the Client and an external provider.
The Client must disclose:
The Client is responsible for obtaining property-owner, venue, council and other required approvals unless the proposal assigns a specific approval to Orélinia.
Incomplete or incorrect information may result in delay, additional approved charges, modified Services or refusal to undertake unsafe work.
Large-scale events require an approved operational plan appropriate to the Event’s size and complexity.
For events of approximately 150–300 guests, Orélinia may require:
Orélinia may revise the proposed infrastructure, layout or schedule where reasonably necessary for safety, capacity or Site suitability.
Structural marquees are Orélinia’s primary temporary event structures.
A structural marquee will only be installed in an approved location using an anchoring or weighting method considered suitable for the disclosed Site and surface.
Any stated guest capacity is an estimate based on a standard layout. Actual capacity depends on:
The Client must not relocate, modify, dismantle or attach unapproved items to a structural marquee.
Pop-up marquees are secondary utility structures intended primarily for smaller support areas, service stations, catering zones, registration areas or back-of-house use.
They are not structurally equivalent to structural marquees.
The Client must not:
The Client must provide safe, clear and timely Site access.
Additional approved charges may apply for:
Only authorised personnel may relocate, alter or dismantle structural marquees, stages, electrical installations, draping, lighting or installed backdrops.
Installation and collection times are operational windows unless a fixed time is expressly guaranteed.
The Client must maintain an appropriate wet-weather and contingency plan.
Rain, wind, heat or other weather conditions do not automatically create a refund or postponement entitlement.
Orélinia may delay, modify, stop, dismantle or refuse an installation where weather, ground, access, power or other conditions create a reasonable safety risk.
Where Services cannot safely proceed, the parties will consider:
The financial outcome will account for completed work, committed costs, recoverable amounts and applicable law.
Orélinia may stop, delay, modify or refuse work where conditions create a reasonable risk to workers, guests, the public, property or equipment.
The Client, venue and participating suppliers must comply with reasonable safety and operational directions.
Where a safety issue can reasonably be corrected, Orélinia may allow the Client an opportunity to correct it.
Immediate suspension or removal may occur where the risk is serious, urgent or unlawful.
A work stoppage does not automatically determine the financial outcome. Responsibility, completed work, committed costs and applicable law will be considered.
The Client is responsible for hired equipment from delivery or completion of installation until collection, except to the extent that loss or damage is caused by Orélinia.
The Client must protect equipment from:
Damage, defects, incidents or missing items must be reported as soon as reasonably practicable.
The Client is not responsible for fair wear and tear or pre-existing defects.
Where styling or visual production is included, reference images, mood boards and digital concepts are visual guides unless exact replication is expressly guaranteed.
Florals, fabrics, balloons, decorative items, furniture and colours may vary because of:
A reasonably comparable substitute may be proposed where an approved item becomes unavailable. A material substitution requires Client approval unless an immediate safety-related replacement is necessary.
Custom signs, printed items, personalised products and fabricated décor require written approval of:
The Client is responsible for errors contained in information, artwork or content supplied or approved by the Client.
Late approval may affect production, availability, delivery and price.
Custom products may have limited or no recoverable value following cancellation. Any cancellation retention remains subject to clause 10 and applicable law.
Where beverage or catering services are arranged through an independent provider, the accepted proposal must identify:
The Client must disclose allergies, dietary requirements, guest numbers and service times before final confirmation.
An allergen-free environment cannot be guaranteed unless expressly confirmed by the responsible provider.
Alcohol may only be supplied or served where all required licences, venue approvals, responsible-service requirements and qualified personnel are confirmed.
The Client must ensure that Client-Appointed Suppliers provide accurate:
Orélinia may refuse, relocate or stop third-party activity that conflicts with the approved Site plan, safety requirements, venue rules or Event schedule.
Additional charges may apply if Orélinia is asked to assemble, repair, relocate, supervise or manage third-party items outside the approved scope.
Orélinia is not responsible for the quality, safety, delay or failure of Client-supplied items or Client-Appointed Suppliers, except to the extent caused by Orélinia.
The Client must provide the power access and electrical capacity stated in the accepted proposal.
Unsafe, overloaded or unapproved electrical connections must not be used.
Electrical equipment may be disconnected, modified or relocated where the installation or power supply is reasonably considered unsafe.
Generators, additional distribution equipment or qualified technical services are charged separately unless expressly included.
Where on-site management is included, the assigned event manager may coordinate:
The event manager may make reasonable time-sensitive adjustments to timing, placement or sequencing where required for safety, venue compliance or Event continuity.
Material changes to the approved scope or budget require Client approval unless urgent action is reasonably necessary and prior approval is impracticable.
On-site management does not make Orélinia responsible for matters outside its agreed scope or reasonable control.
The Client is responsible for:
Children, guests and suppliers must not climb, hang from, attach items to or interfere with marquees, stages, draping, lighting, backdrops or other equipment.
Unless otherwise agreed, Orélinia retains ownership of its:
After full payment, the Client may use final event-specific materials for the Event and related personal or internal purposes.
The Client must not commercially reproduce, sell or provide Orélinia’s proprietary planning or design materials to another provider without written permission.
Client-owned names, logos, photographs and materials remain the Client’s property.
Unless the Client objects in writing before the Event, Orélinia may photograph or film its completed installation and Event work for:
Orélinia will not intentionally use identifiable close-up images of guests or children without appropriate permission.
Independent providers are responsible for obtaining permission for their own photography or marketing use.
Orélinia may terminate or suspend the Agreement where the Client:
Immediate termination may occur where the breach creates a serious safety, legal or operational risk.
Following termination, Orélinia will provide a reasonable account of completed work, committed costs, payments received and any balance payable or refundable.
Neither party is responsible for delay or failure caused by circumstances genuinely outside its reasonable control.
These may include:
The affected party must notify the other party as soon as reasonably practicable and take reasonable steps to reduce the effect.
The parties will consider rescheduling, substitution, credit, reduction of scope or another reasonable solution.
If the Agreement cannot continue, the financial outcome will account for completed work, non-recoverable commitments, recoverable amounts and mandatory legal rights.
Orélinia will perform its Services with due care and skill and in accordance with applicable consumer guarantees.
To the extent permitted by law, Orélinia is not responsible for loss to the extent caused by:
Neither party is liable for indirect or consequential loss that was not reasonably foreseeable, except where liability cannot legally be excluded.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law.
Complaints must be submitted in writing as soon as reasonably practicable and include relevant details and supporting evidence.
Both parties must make a genuine and reasonable attempt to resolve the matter directly.
Either party may request a meeting or telephone conference before commencing formal proceedings.
This clause does not prevent either party from:
Orélinia may collect personal, contact, Event, Site and payment information required to:
Information may be shared with staff, contractors, venues, payment providers and independent suppliers only where reasonably required to deliver the Event or comply with the law.
Personal information will be handled according to applicable privacy law and Orélinia’s Privacy Policy.
The Client authorises Orélinia to communicate through the email address, telephone number or messaging account provided for the booking.
Approvals and instructions sent through an approved communication channel may be relied upon as written instructions.
The Client must notify Orélinia promptly if:
The Agreement is governed by the laws of New South Wales and the Commonwealth of Australia.
The accepted proposal, booking confirmation, approved written variations and these Terms constitute the entire Agreement.
If a provision is unlawful or unenforceable, it will be read down or removed only to the extent necessary. The remaining provisions continue to apply.
A failure or delay in enforcing a right does not waive that right.
By accepting the proposal, signing a booking document, making the Booking Deposit or instructing Orélinia to commence work, the Client confirms acceptance of:
